Warehouse Shift Supervisor
Location: Chessington, Surrey
Salary: £35,000 per annum
Hours: Sunday to Thursday (Late Shift)
1. Sunday: 10:00am - 6:00pm (or potentially 12:00pm - 8:00pm)
2. Monday to Thursday: 2:00pm - 10:00pm
Objective
3. Manage commercial activity of transporting goods to customers, ensuring focus on great customer service, internally and externally
Responsibilities
4. Manage Team ensuring they are working to company standards
5. Manage Routing Controller, developing them to achieve all goals
6. Become an operating system expert
7. Manage daily routing, picking, and dispatching process, focussing on an ever-improving system
8. Route vehicles via our Merlin system to ensure efficient deliveries adhering to our day 1 order, day 3 delivery promise, improving where possible
9. Consolidate deliveries to ensure efficient site visits
10. Print and distribute picking lists to warehouse team
11. Address stock issues to be able to create accurate dispatch notes
12. Advise Stock Manager of stock discrepancies
13. Work with sales team to allow flexibility within our operational framework so we can deliver superior customer service
14. Work with Accounts team to resolve any invoicing issues
15. Respond to all sales team routing queries quickly and effectively
16. Reconcile all picking to route manifests to dispatch notes to ensure we have 100% accuracy prior to invoicing customers
17. Assist the wider warehouse team in exploring and delivering operational efficiencies
Requirements:
18. Senior Supervisor/Assistant Manager Experience
19. Strong Geographical knowledge of London
20. Strong analytical and problem-solving skills
21. Ability to plan for and adapt to workload fluctuations
22. Excellent written and verbal communication skills
23. Ability to deliver exceptional customer service
24. Proactive, self-motivated, willing to learn and adapt
25. Accuracy and attention to detail
26. Team player and ability to work independently
KPI's:
27. Dispatch of all Orders/Routes every day
28. Order to delivery day 1 for day 3 target (excludes back orders) - 95% achievement with current stock issues