Closing Date: Tuesday 11th February 2025
Up to £35,696 per annum
Telford, Shropshire
Full-Time
Creative Support are seeking a highly committed, proactive and professional Registered Service Manager to lead the operational management of a number of supported living services located in Telford & Shrewsbury. Currently, there are 6 services with the capacity to support up to 19 people, all of whom have a learning disability and/or autism and complex needs, including mental health needs and behaviors which may challenge.
All tenants require well-planned, personalized support to encourage them to learn new skills and allow them to become more confident and independent.
As the Registered Service Manager, you will ensure that the service is of the highest quality, meeting all CQC standards and contract requirements, which can be demonstrated through comprehensive quality and contract monitoring processes. You will ensure that the service works in a cohesive and coordinated manner and that service users experience fully integrated care, support, and housing.
You will ensure that the care and support delivered is truly personalized and provided in accordance with agreed care plans, enabling service users to enjoy well-being, quality of life, and community connections. You will promote and reinforce a culture of responsive, person-centered practice and active support across the service, with relationships based on respect and unconditional positive regard. Your rewarding role will include responsibility for:
1. Recruitment and selection of staff matched to the needs of service users
2. Management and deployment of staff to meet the needs of service users
3. Ensuring continuous, reliable, and consistent service delivery at all times
4. Performance management
5. Compliance with CQC & commissioner expectations and standards
6. Contract management and achievement of planned outcomes
7. Effective prevention and management of incidents
8. Staff support, supervision, coaching, and training
9. Excellent customer care to all stakeholders
10. Team building and management
You must have at least three years of prior experience supporting people with a learning disability and/or autism who have complex needs and at least two years of supervisory/management experience. You will also have relevant experience in implementing PBS and positive risk management approaches, founded on the principles of least restrictive practice. You must demonstrate excellent assessment, support planning, and report writing skills. Some experience of managing successful transitions from and into services is essential.
You will have a good knowledge of CQC requirements and care standards and experience of auditing services against agreed quality and outcome expectations. You will also have a good knowledge of PBS principles and strategies and legal/good practice frameworks (including MCA, DOLs, and MHA) and their application in a supported living setting. You will have a good knowledge of mental and physical health needs/conditions as the ability to promote holistic health and well-being is essential.
We would welcome the opportunity to tell you more about the exciting role of Registered Service Manager in Telford, offering a brief oversight of each service.
For an informal discussion, please contact Jackie Unsworth, Senior Operations Manager at jackie.unsworth@creativesupport.org.uk or 07971 106 309.
Vacancy Reference Number: 80969
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.
Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave, and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who has recently received Investors in People Gold award.
Applications are reviewed as they are received; we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
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