A leading financial institution is seeking a Senior Agent in Manchester to provide exceptional customer service and resolve complex inquiries. Candidates should have experience in mortgages, understanding underwriting, and managing workloads efficiently. The role includes collaborating across teams to improve customer care processes and ensuring compliance with regulations. Emphasis on communication skills and risk management is vital for success, aligned with the company's values of Respect, Integrity, and Excellence. #J-18808-Ljbffr