Complaint Handler £25,000 - £27,000 Liverpool City Centre / Hybrid Work Arrangement Are you experienced in handling customer complaints with empathy and professionalism? Looking to join a supportive team where your skills make a real difference? The Company Our client is a well-established financial services provider with a strong reputation for delivering tailored solutions to their customers. Operating within the consumer finance sector, they are known for their commitment to service excellence and innovative products. The business fosters a collaborative and professional team culture that values continuous improvement and customer satisfaction. The Role We are looking for a dedicated Complaint Handler to join our client’s team. This is a customer-facing role that involves managing and resolving complaints across multiple communication channels. You’ll play a key part in maintaining trust and satisfaction by addressing concerns promptly, empathetically, and professionally, all while ensuring compliance with regulatory and internal standards. Key Responsibilities Manage incoming complaints via phone, email, and social media Investigate and resolve issues in line with regulatory and company policies Communicate resolutions clearly while maintaining a calm, professional tone Liaise with internal teams to gather details and solve complex cases Identify complaint trends and share insights...