Job Title: On Street Bike Operative
Location: Clapham Depot, SW2 5DZ
Contract Type: Permanent
Working Hours: 40 hours per week, 1 in 3 weekends, Rostered Shift Pattern, 0700-1530 / 1100-19:30
Salary: £28,808 per annum + excellent benefits
London's public bike sharing scheme is available 24/7, 365 days a year. There are more than 12,300 bikes, 2000 ebikes and over 800 bike docking stations across London to help you get around quickly and easily. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.
Role Overview
You will be the public face of Serco's London Cycle Hire team in the community, representing the business in a very positive way and interacting with members of the public in a friendly and approachable manner.
Key Responsibilities
* Swap batteries and triage bikes to support the fleet and ensure customers get where they want to go.
* Travel around London on an E‑Cargo bike; receive eCargo Bike training and professional qualification.
* Support Cycle Hire Hubs during morning and evening peaks.
* Transport eBike batteries using eCargo Bikes across the city.
* Complete mobile triage of the Cycle Hire fleet across the scheme.
* Provide assistance to the workshop on an ad‑hoc basis to support workshop operations.
* Remain a confident cyclist, physically capable of keeping up with on‑street demand in a target‑pressured environment.
Qualifications & Requirements
* Previous delivery or cycling experience desired.
* Physically fit, able to cycle the distances required.
* Good communication and customer service skills.
* Random drug and alcohol testing will be conducted.
Training & Development
We provide ongoing training opportunities, including Health & Safety courses, Team Leader and Management training, and a supportive management team to guide your career progression.
Why Serco
Meaningful and vital work – deliver essential services that touch people's lives. A world of opportunity – our diverse UK‑wide operations offer unrivalled opportunities to learn and develop. Great people – a motivated team who will encourage and support you.
What We Offer
* Free Cycle Hire membership worth up to £120 after a successful 3‑month probation.
* A TfL‑issued Oyster Card providing free travel across the TfL network after a successful 3‑month probation.
* Incentive scheme during the busy summer period, where extra money can be earned for extra performance.
* Reward for each abandoned bike found, earning you money for helping maintain the fleet.
* Access to the Serco Benefits portal with discounts for insurance, healthcare, high street shopping, cinema, mobile phones, and more.
* Opportunities for events throughout the year: football, bowling, darts, ice cream vans on site, go‑karts, summer and Christmas parties.
We look forward to receiving your application.
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