About The Role
As a Customer Support Partner, you will feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and complaints. Due to the nature of the role and financial legislation, you must be 18 years or older to work in this position.
Key Responsibilities
* Approach work with a friendly, welcoming and self‑motivated attitude to provide the best possible customer experience.
* Resolve customer queries and complaints as a first point of resolution in a respectful and compassionate manner.
* Be an ambassador for the John Lewis brand and its reputation as a trusted company.
* Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
* Promote our services at in‑store events.
Essential skills/experience you'll need
* Excellent customer service skills.
* Great computer skills with the ability to work with multiple softwares.
* Strong admin/organisational skills, whilst paying close attention to detail and compliance.
* Excellent communication skills with a logical approach.
Desirable skills/experience you may have
* Previous experience in a customer facing role (training provided).
About The Partnership
We’re the largest employee‑owned business in the UK and the home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We employ a culture of innovation, collaboration and respect for all, and we value people who embody our behaviours and are willing to contribute to our success.
Important points to note
Some roles are subject to pre‑employment vetting, which may include DBS checks and financial probity checks. Where required, these will be communicated during the recruitment process. We encourage completion of any vetting documents promptly to avoid delays. We support flexible working arrangements where possible, including compressed hours, job sharing or part‑time contracts. If you need a reasonable adjustment due to a disability, please let us know.
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