Overview
RTA Small Claims Handler role at Keoghs
Are you looking to take your first steps into litigated file handling? We are looking for a Small Claims Handler to effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.
Key responsibilities
* Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court deadlines are met.
* Delivery of agreed performance targets and quality standards.
* Analysis of the available evidence to create an initial case strategy on liability and quantum.
* Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs.
* Proofing witnesses, assessing their evidence and drafting statements.
* Drafting of Court documents and ensuring all Court deadlines are met.
* Instructing, briefing and liaising with Counsel.
* Guiding the Defendant through the litigation process where required and setting expectations.
* Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making.
* Delegation of tasks where available and appropriate to other members of the team.
* Handling correspondence and telephone calls within strict service level agreements.
* Updating reports upon receipt of evidence as required.
* Adhering to Client Guidelines and ensuring files are kept within ISO 9001 guidelines.
* Ensuring progress information is up to date and accurate when requested.
* Working hours and location: 35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location is The Parklands, Bolton; this is a hybrid role with 1 day in the office and 4 days from home.
Experience, Skills and Qualifications
* Established experience in law through further education or experience.
* File handling experience within a law practice or insurer.
* Good understanding of the highway code and basic road traffic act principles.
* Ability to plan and prioritise workloads.
* Efficient in a process-driven environment.
* Drive to develop and take development opportunities with a positive attitude.
* Excellent listening and verbal communication skills.
* Excellent written communication skills and the ability to compose professional written communications.
* Ability to follow instructions with attention to detail.
* Ability to recognise when sensitivity and tact are required.
* Ability to work effectively within a team.
* Basic knowledge of the Court Practice Rules.
Benefits
* Davies Incentive Plan
* 25 days holiday per year, increasing with service (option to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and wellbeing resources
* Death In Service – after 1 year of service
* Pension Contribution: 5% employee / 3% employer
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Finance and Sales
* Industries: Law Practice
Referrals increase your chances of interviewing at Keoghs by 2x.
#J-18808-Ljbffr