Job Description Call Centre Assistant – Vehicle Repair Bookings
Department: Customer Service / Service Centre
Reports To: Call Centre Supervisor / Service Manager
Location: Erdington, Birmingham, Full time, Office Based
Contract: Permanent
Working Hours: Monday to Friday 08.00am-16.00pm or 11.00am-19.00pm
About Us
Formel D is the global service provider for the industry. We develop market-leading concepts, as well as individual and scalable solutions throughout the entire value chain of the production process, from the design phase, industrialization, production and after-sales. The company was founded in 1993 and is headquartered in Cologne (Germany).
We currently have a team of several thousand people located in 45 nations, and more than 90 locations in 21 countries, working daily at the core of the industry. Our drive is passion, team spirit and professionalism in everything we do, and our success is based on the satisfaction of our customers, which makes us stand out as a premium supplier within the sector.
We are looking for experienced Call Centre Assistants to work within our Customer Service Centre
Purpose of the role
To provide excellent customer service by handling inbound and outbound calls related to booking vehicle repairs and servicing. This role ensures ...