Overview
As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You'll help lead the store team — coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing a wide range of tasks around the store such as re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
* Friendly and thoughtful service — provide friendly, welcoming, easy, helpful and thoughtful service every day, often in the in-store bakery, taking ownership for managing the store and handling challenging situations
* Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
* Ensure the store remains safe, legal, and fully operational
* Manage diligence checks and stock accuracy to create a great shopping experience
* Support your store manager by deputising when they’re not working and delivering a variety of HR processes
* Lead the way when introducing new products and services in your store, working with your team to implement change and encourage open and honest feedback
* Build relationships and get involved in the local community, supporting the Store Manager with the local Co‑op community plan
The ability to strike a balance between leading and supporting your team and hands‑on store floor work.
* Great people skills, with the ability to build positive relationships with customers and colleagues
* Strong organisational and problem‑solving skills
* A desire to learn, grow and develop leadership skills
* Flexibility to work a range of shifts
Pay, hours and contract
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role involves working in our in-store bakery
Full, paid training provided
You can apply for this role using your mobile device (no CV needed)
You must be aged 18 or over to be a Customer Team Leader at Co‑op, as you’ll need to authorise age-related sales.
Benefits and development
* Dedicated support for your career growth with amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores
* 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
* Pension scheme with up to 10% employer contributions
* Wagestream — money management app offering access to a portion of your pay as you earn it
* 36 days of holiday (including bank holidays, pro rata for part‑time colleagues)
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Rota scheduling three weeks in advance and accessible on your phone
* Cycle‑to‑work scheme
Inclusion and accessibility
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. We want stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process. We’re part of the Disability Confident scheme, meaning we’ll offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process, we’ll ask if you need any reasonable adjustments to enable you to participate.
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