About the roleAs a technician 3 to join our growing Configuration team, responsible for providing efficient IT configuration services. The ideal candidate will be competent at component level, self-sufficient, and able to manage workloads within set timelines.
Shift: 8:30 AM to 5:00 PM
Location: City Centre 8 Surrey Street - Norwich
Contract Duration: 1 month
Roles and Responsibilities:
* Perform Windows 11 upgrades on laptops/desktops per project schedule
* Verify hardware compatibility before upgrade
* Configure user profiles, apps, and network settings post-deployment
* Provide onsite/remote support during and after migration
* Troubleshoot OS, driver, and application issues
* Escalate unresolved technical problems appropriately
* Update deployment records in workflow systems
* Document completed upgrades and user handovers
* Support inventory tracking and device logistics
* Follow IT policies, security protocols, and deployment standards
* Keep workspace organised and safe during onsite work
* Communicate clearly with users and project teams
Other stuff we're potentially looking for:
Proven experience with Windows 10/11 deployments or OS migration projects.
Familiarity with tools such as SCCM, Intune, Autopilot, or MDT.
Str...