Salary: £36,400 - 46,800 per year Requirements:
* Experience in IT support, hardware handling, or service desk environments.
* Strong organizational skills and attention to detail.
* Ability to follow structured processes and maintain accurate records.
* Comfortable working independently and as part of a wider support team.
* Good communication skills and a customer-focused mindset.
Responsibilities:
* Manage and update support tickets for your assigned hub and surrounding locations, ensuring timely resolution and communication.
* Oversee local stock and asset management, including scanning equipment in and out of the hub in line with operational procedures.
* Coordinate and process hardware disposals in accordance with agreed protocols.
* Perform triage and basic hardware repairs on in-warranty devices, including liaising with vendors for parts and returns.
* Replenish IT lockers and ensure availability of essential equipment for end users.
* Identify and escalate service issues or opportunities for improvement to the Team Leader.
* Adhere to all site-specific regulations and internal procedures to ensure compliance and consistency.
Technologies:
* Hardware
* Support
More:
We are looking for a proactive and detail-oriented IT Technical Support Engineer to join our dynamic team supporting a regional IT service hub. This role is ideal for someone who thrives in a fast-paced environment, enjoys hands-on technical work, and takes pride in maintaining high service standards. The position is based in Pewsey, Gloucster, and Corsham, with a contract length of 6 months, with possibilities for extensions. The rate for the position is £140 - £180 per day. Please apply for immediate consideration.
last updated 38 week of 2025