Sales Order Administrator - Hybrid Working (KROX784639) Abingdon, England
Berry Recruitment are NOW hiring for a committed and experienced Customer Service Administrator to work for a company in Abingdon, Oxfordshire
Salary: £28,000 per annum + NEGIOTABLE
Location: Abingdon, Oxfordshire
Hours: 9am – 5pm, Monday – Friday
Key Responsibilities of the Customer Service Administrator:
* Processing orders received from customers via email
* Processing orders received from customers via amazon portal
* Assist in the effective liaison, support and assistance between customer services department and Rest of organisation (particularly sales department)
* Maintaining mechanisms for surveying and measuring customer satisfaction and disseminate
* Feedback to the appropriate internal entities
* Using the crm system to manage the functions of receiving, assessing, analysing, resolving and Documenting customers’ issues and complaints in accordance with agreed requirements
* Generate daily metrics report and send it to the ceo and finance manager
* Assist with issuing credit note requests and follow the process of getting these approved (by sales Director, finance manager and ceo)
* Achieve agreed personal targets and assist to achieve cs team targets
* Ensure compliance to relevant codes, legislation, and procedures including health and safety
* Maintain accurate records/documentation associated with your work
* Immediately report problems/failures that may impact on the organisation and/or its customers to Line manager
* Contribute towards the smooth running of the team
* Adhere to all organisation policies and procedures
* Interact and co-operate with all members of the organisation, its suppliers and clients/customers
* Interact and respond to queries and complaints from end users (amazon, ebay, shopify customers)
About you:
* Basic knowledge of Microsoft word, excel, PowerPoint and outlook
* Good understanding of administration and the office environment generally
* An understanding of compliance issues and how a cs team works
* High integrity and honesty in all dealings
* Good analytical, interpersonal, organisational and problem-solving skills
* Basic project management skills
* Ability to work under pressure
* Ability to work independently and as part of the team
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!
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