Description
Critical Situation Manager required to join a team that leads the response to high priority customer escalations/incidents. The team operates globally across EMEA, Americas, and APAC, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement of the global CritSit process.
£47,000 Annual Salary
This position requires excellence in communication, stakeholder management, and cross team coordination.
Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK.
Key Responsibilities
Critical Situation Ownership
Lead and manage critical customer escalations, ensuring adherence to the CritSit process.
Drive timely, accurate communication and provide clear incident ownership.
Coordinate technical and non technical teams to accelerate issue resolution.
Visibility & Escalation Management
Provide internal visibility for complex, mission critical, or politically sensitive incidents.
Identify systemic issues and escalate them to the appropriate engineering, process, or leadership groups.
Cross Group Communication & Leadership
Engage confidently with customer and partner stakeholders, including senior ex...