Job Title: Initial Contact and Screening Officer
Salary: £27,052 - £29,345 per annum
Hours: 35 Hours per Week
Location: Wildwood, Worcester
Team: Initial Contact Team, Family Front door
Employment Type: Permanent
The Role
As part of the Social Care reforms, we are further developing our Children’s Family Front Door to help families access the right help and support at the right time, reducing anxiety about being referred to children’s social care and preventing crises or the need for more acute services later on. This goes to the heart of what we want to achieve for Worcestershire families, enabling them to stay together and thrive within their own communities.
Our family front door will be accessible to communities and families to actively seek support themselves when in need, and our Initial Contact and Screening Officers (ISCO) will play a central and important role as the first point of contact for families and professionals seeking support and guidance. The role includes answering calls from the public, managing enquiries and requests for information, liaising with partner agencies, and signposting to appropriate support or early intervention in the community. Knowledge of local services and an understanding of safeguarding are essential. Working in a fast‑paced environment, you will maintain regular contact with key stakeholders, listen to and record sensitive and confidential information, and exercise good written and verbal communication skills.
We are seeking an Initial Contact and Screening officer to join our experienced and supportive team. If you would like to know more about the role, please contact Team Leader Jessica Frutos at jfrutos@worcestershire.gov.uk for an informal discussion.
Benefits
You’ll find an overview of the benefits Worcestershire County Council offers on our webpage.
* Worcestershire County Council - Why work for us?
* Children's Workforce Academy
Some of these offers include:
* Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part‑time staff). This goes up to 31 days when you have been with us for five years. If you currently have more than 26 days, we’ll match your holiday up to 31 days when you join us without a break. If you’re successful and want to take advantage, let us know!
* Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career‑average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
* Professional Learning & Development: We actively encourage learning and development for all staff who wish to progress further or explore other areas within the organisation.
* Flexible Working: We are proud to offer hybrid working, providing a better work/life balance where possible.
Equality & Diversity
The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Closing Date
Friday 17th April 2026
Anticipated Interview Date
TBC
Attached Documents
JD PS - ISCO.pdf
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