Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests. We are excited to announce an opportunity for a Tours Coordinator, also known as a Tours Product Owner to join our Destination Experience Team at our Ipswich Head Office on a 6 Month Fixed Term Contract. In this role, you will play a crucial part in shaping the shore excursion offerings, ensuring they reflect our brand values, meet diverse guest needs, and drive revenue. You will oversee all aspects of the tour program from beginning to end, creating unique and memorable excursions that enhance the overall cruise experience. The world is a mix of different cultures, natural wonders, sights and adventures all waiting for our guests to explore and experience. Our Destination Experiences Team pride themselves on understanding different locations and working with our local tour providers to tailor make tour programmes that suit the interests of our guests and showcase the very best that the destinations have to offer. We are looking for a candidate who is passionate about travel, collaborates well with team members and local suppliers, and actively seeking to improve the tour product to provide guests with memorable tours that enhance their holiday experience. To be successful in this position you will need to be organised with excellent communication skills along with the ability to manage your time effectively to successfully meet deadlines. Experience within the travel industry would be desirable however is not essential, we are keen to hear from candidates who have experience in managing relationships effectively and proven experience of delivering excellent customer satisfaction whilst achieving high financial returns. This is a Full-Time Fixed Term Contract (6 Months) working 35 hours per week (Monday - Friday 9am - 5pm) This position will be based at our Head Office (Fred Olsen House, 42 White House Road, Ipswich, Suffolk, IP1 5LL) and will have the exciting opportunity of travelling to different destinations to conduct Site Inspections with Local Tour Providers and support with escorting Tours. Due to this, it is essential for the successful candidate to hold a full UK Driving Licence. Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer. Our Values: We are caring - “We trust and care for each other, our guests and our environment” We are positive - “We live and share a positive attitude” We are real - “We are always ourselves and respect others” We are a team - “We are more than a team; we are a family” As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.