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This range is provided by Bee Construction. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Operations Manager - Drainage Services
Salary:£45k- £50,000 per annum
Hours: Full-time, primarily daytime with on-call one weekend per month
Holiday: 28 days including statutory UK holidays
️ Equipment Provided: Work mobile, laptop, and tablet
We are seeking an experienced and hands-on Operations Manager to oversee the day-to-day running of a busy 24/7 call centre supporting emergency drainage and reactive works. Based in Redditch, you will be responsible for leading a team of call handlers and managing night shift operations, ensuring a seamless and professional service to customers around the clock.
This is a key leadership role that requires a calm, organised and proactive individual who is comfortable working in a fast-paced, service-led environment. The position mirrors similar roles in the drainage industry and would suit someone from a reactive services background.
Key Responsibilities
Manage a 24/7 call centre operation, including 4 daytime staff and 3 night staff
Provide leadership to the night shift manager and act as escalation point as required
Ensure all calls and jobs are handled efficiently and in line with company SLAs
Participate in an on-call rota (approx. one weekend per month)
Report on performance and assist with improving systems and processes
Liaise with company directors and other departments to ensure operational consistency
Ideal Candidate
Proven experience in an operations or service manager role, ideally within drainage, utilities or emergency reactive services
Confident in managing people, shift rotas, and high-pressure situations
Highly organised with a focus on service delivery and customer care
Strong communication and leadership skills
Familiar with escalation protocols and emergency response procedures
This is a fantastic opportunity to join a growing team in a key leadership position with clear responsibility and autonomy. Fast-track recruitment process with interviews conducted by senior management
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Business Consulting and Services
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