Job Description – Apprentice IT Systems Assistant
The Opportunity
Our client is recruiting for an Apprentice IT Systems Assistant to join their team in London.
The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.
The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way
The Position
Job Title:
Apprentice IT Systems Assistant
Apprenticeship Course:
Level 3 Information Communication Technician
Apprenticeship Duration:
13 months + Assessment
Location:
London, SW1P
Working Hours:
Monday to Friday 9am – 5pm
Salary:
£20,000 - £23,932
Job Purpose:
We seek enthusiastic, reliable and bright candidates wishing to gain knowledge and experience in frontline support of our internal customers and management/ maintenance of the systems we use via an Apprenticeship in Infrastructure Technician Level 3.
The role of the IT Systems Assistant Apprentice will gain the knowledge and understanding required to work as part of the Information Technology function and manage/ maintain the company's IT systems and services.
You will gain the knowledge and understanding required to provide support and technical expertise to the wider company as part of the IT systems administration team.
Role and Responsibilities:
· Build understanding of Service Desk Operations, including logging tickets accurately, updating ticket details and helping ensure users receive timely and effective support.
· Gain knowledge and experience in monitoring service desk performance, including reviewing key metrics, identifying trends and contributing to improvements that help maintain an effective service desk.
· Gain the knowledge and understanding required to support our core business systems, including Microsoft 365 apps, Amazon Connect telephony system, CRM systems and other tools used across the business.
· Gain the knowledge to be able to provide efficient User Access Management requests to relevant systems for both internal and contactor / service partners and in line with security policies.
· Look for opportunities to implement automation wherever possible to reduce cost to serve.
· Gain the ability to ensure that the company's computing resources are well managed with
· records kept detailing allocation of hardware, software licences and other assets.
· Gain the skills required to implement IT security policy and procedures.
· Gain the skills required to implement the company's data protection policy ensure that data security is robust.
· Gain the ability to support hardware and software support to both desktop and mobile users across the business, in all locations.
· Gain the knowledge and understanding required to ensure that all cases are logged on our helpdesk system.
· Gain the knowledge and understanding required to ensure that all systems are monitored using tools provided
· Display Community Fibres core principle, values and goals.
Desired Qualities, Skills and Knowledge:
We ideally want candidates to have at least a Grade C or above in Maths and English and a keen interest in the field/area.
· A curiosity and aptitude towards IT Systems and processes as well as technology.
· Desire to work in an agile, fast paced environment and go the 'extra mile'.
· Be a self-starter.
· Be open, honest, and transparent.
· Excellent attention to detail.
· Love learning and developing new skills.
Working Conditions
Flexibility will be required from time to time as our IT Systems Support team may need to work the occasional weekend to provide support to our internal customer
Measured on
As per agreed set goals from time to time
Direct Reports
This role reports to the Systems Administrator and Head of IT Operations
Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.
About ITPWe help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we're plugging the UK's digital skills gap to provide a workforce for the future.
If this sounds like the role for you, get in touch Once we receive your application, one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.
Safeguarding and Values Commitment
The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.
At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to:
* Uphold and champion our values, code of conduct, and safeguarding principles.
* Take personal responsibility for understanding and adhering to all safeguarding procedures and policies.
* Promote a culture of safety and wellbeing through a proactive "do no harm" approach.
* Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work.
* Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values:
· We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important.
· We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency.
· We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here.
· We are Personable - We remind ourselves what it's like to be in others shoes. We have authentic conversations; we are real and so are our relationships.
· We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.
Job Types: Full-time, Apprenticeship
Pay: £20,000.00-£23,932.00 per year
Work Location: In person