Here at AIS, we have an exciting opportunity available for an Analyst to join our IT team based in Solihull. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary, depending on experience. This team focuses on the delivery of projects across several business functions, gathering business requirements and then determining the best solution options. These may include configuration changes to an existing system, selecting a new application or working with a third-party to get something developed. AIS is the UK’s and Ireland’s leading fashion, home and leisure buying group with a membership of 280 independent department stores and specialist retailers. We’re a membership of buying power, creativity and expertise! We are a small but perfectly formed IT team and we need someone who can wear several hats. You might come from a business analyst or solution analyst background, alternative you could be from a support role that included project work that enhanced business processes. We have lots of exciting projects things to do in the coming years so need a self-starter to help us achieve. Key Responsibilities: Become an application expert by continually increasing knowledge of all business applications Work with the team and the wider business to agree system and business requirements Design solutions with assistance from the wider team and 3rd parties as required Produce and maintain departmental documentation to ensure an up-to date knowledge base is maintained Project manage any small pieces of work to support efficient delivery and communication Perform root cause analysis for problems escalated by the service desk team Assist with the testing and release of applications updates and enhancements Produce service transition documentation to ensure a smooth handover to the service desk team of any enhancements, changes or new solutions implemented Skills & Experience: Required: Technical knowledge and experience of IT Applications Knowledge of SQL Server, including query writing Experience of working with 3rd party suppliers Solution design and documentation Professional approach to customer services Excellent troubleshooting skills Highly proficient in Microsoft Office, in particular Excel Desired: Experience or knowledge Microsoft PowerApps Business Analysis experience UAT experience Personal Attributes: Always maintain a professional approach and represent the IT service to a professional level. Excellent communication skills both externally and at all levels in the company, both written and verbal with the ability to summarise technical concepts to non-technicians Efficient in time management with the ability to meet deadlines, manage expectations and balance various workloads Enthusiastic, self-confident and self-motivated Ability to investigate and propose new solutions and systems to support the business Willing to adapt and take on new challenges and driven to continuously improve Structured and detailed in applying documented requirements Ability to create and present high-quality documentation & management information Ability to get things done and improvise as required with a ‘can do’ attitude Understand and represent the brand attributes and values Rewards| Benefits | Wellbeing: 25 days holiday bank holidays (in a full leave year) (Pro rata for part time employees) Opportunity to buy additional annual leave (up to 5 days per leave year) Birthday leave - No one should work on their birthday so have the day off on us! Company pension scheme Employee Wellbeing Scheme & Employee Assistance Programme (EAP) Cycle to work scheme Charity / Volunteering Leave Free employee parking Onsite catering service (subsidised rate for employees) Access to discounts and staff sales Employee engagement calendar and activities throughout the year If you feel you have the skills and experience needed to become the Analyst at AIS, then please click ‘apply’ today! We’d love to hear from you.