Overview
Join to apply for the Veterinary Receptionist role at CVS Group UK
Putlands Veterinary Surgery. Paddock Wood, Kent TN12 6DZ
Contract: Permanent (salary in line with the National Minimum Wage)
Hours: 35 hours
Shift Pattern: Varied shifts Monday to Friday between 8am and 7pm plus Saturday 8am - 12noon on a rolling rota.
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories and an e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority.
About The Role
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK.
Day-to-day Duties Of The Role Will Include
* Answering phones and booking appointments
* Responding to queries via phone, in person and email
* Registering new clients
* Completing insurance forms
* Dispensing medications
* Taking payments
* Providing a warm and welcoming experience to clients arriving at the practice
What We're Looking For In Our Veterinary Receptionist
* Previous Receptionist experience is essential; veterinary experience is a plus
* Resilient with the ability to cope with potentially distressing and emotional situations
* An excellent communicator with strong empathy
* Excellent customer service skills and experience in dealing with members of the public
* A positive attitude and excellent teamwork skills
* Proficiency in Microsoft Office and other database management and operating systems
What We Can Offer You
* Salary in line with the National Living Wage (as of 1 April 2025)
* Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
* Supportive and collaborative team environment
* Staff discount scheme on veterinary bills and products
* Employee Assistance Programme and access to over 400 Mental Health First-Aiders
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. It equips individuals and teams with the knowledge to deliver exceptional client service and grow their careers with us.
Compliance
CVS is committed to being an inclusive place to work where all colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that reflects our diverse communities and the people we serve. We cannot sponsor visas for this clinical support role; applicants must have the right to work in the UK.
To apply for this position, please click the 'Apply Now' button below.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Veterinary
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