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Technical Operations Lead - Cyber Security, Stockport
Client: Milestone Technologies, Inc.
Location: Stockport, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. The company focuses on building an employee-first, performance-based culture and has a 25-year history of supporting enterprise clients that are growing ahead of the market. Milestone offers solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. The culture is collaborative and inclusive, supporting employees to reach their full potential.
Our professionals deliver services based on Milestone’s best practices and frameworks, leveraging knowledge to execute initiatives that deliver short-term and long-term value. We focus on continuous service improvement and digital transformation, helping businesses accelerate IT transformation with Intelligent Automation. With over 3,000 employees serving more than 200 companies worldwide, our mission is to revolutionize how IT is deployed.
Job Overview
We seek a highly skilled Technical Operations Lead to join our Cybersecurity Investigations team. This role manages technical operations, ensuring the integrity, confidentiality, and availability of digital assets through cybersecurity measures. The successful candidate will lead a team and collaborate with global leads and client partners to deliver services in the UK timezone.
This is a 100% remote role based in the UK, with flexible hours to support global operations. The role reports to our US-based Service Delivery team and works closely with clients in the UK and US.
Key Responsibilities
* Mentor and develop cybersecurity professionals, fostering a collaborative, innovative, high-performing environment.
* Design and implement training programs, review tickets, provide feedback, and identify skill gaps.
* Oversee daily technical operations, ensuring client security protocols are followed.
* Manage incident response and forensic investigations, suggest process improvements.
* Lead global initiatives, process development, change management, and reporting.
* Stay updated on investigation types and ensure team skills are current.
* Serve as technical liaison with clients and internal teams, preparing reports and presentations.
* Monitor scheduling, attendance, and compliance with laws and regulations.
* Escalate performance and morale issues as needed.
Required Skills and Qualifications
* Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
* Cybersecurity certification (e.g., CISSP, CISM).
* At least 10 years in cybersecurity operations or similar roles.
* At least 5 years of investigator experience in a global enterprise environment.
* Proven leadership in managing technical teams.
* Strong understanding of cybersecurity frameworks (NIST, ISO/IEC 27001, IAM).
* Experience with cybersecurity tools (SIEM, SOAR, SAS, Sandboxes, EDR, cloud tech).
* Knowledge of access control, cloud technologies (CNAPP, CSPM), data retention, encryption.
* Excellent problem-solving, investigative, and communication skills.
* Experience presenting to clients or cross-functional teams.
* Ability to work under pressure.
* Preferred: active participation in cybersecurity communities, knowledge of programming, forensic investigation experience.
Compensation
Compensation depends on experience, skills, licenses, and location.
Our Commitment to Diversity & Inclusion
We aim to create a diverse, inclusive workplace reflecting our communities. We provide equal opportunity and reasonable accommodations for applicants and employees, regardless of background or identity.
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