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Posting Date: 13 May 2025
Function: EE Retail
Unit: Consumer
Location:
Cribbs Causeway (4360), Bristol, United Kingdom
Working Hours: 37.5
Looking for your chance to shine?
As a Senior you’ll play an integral part of the leadership team in store – coaching and guiding the team and supporting your manager with day to day operations.
This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn’t just a title, but a badge you wear with pride. You’ll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren’t there, making sure both your team and customers feel like champs. If you bring the energy, we’ll bring the rewards.
We understand that life never stands still, and like most roles within EE this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, can take a certain day off or can look after your family in an emergency. We'll consider all candidates, from those who can work full time to those that can only work part time or maybe even need a job share. If you're the right person for the role then we'll do what we can to support you.
What you’ll do:
• Bring the shop floor to life with your drive, motivation and enthusiasm
• Wow customers with your technical knowledge and recommend the right products every time
• Create an environment in which customers feel welcome and comfortable
• Keep the store on top form when the Store Manager and Assistant Manager are out
• Be able to show how you’ve worked to and exceeded sales targets or met deadlines
• Have experience of serving and delighting customers in a retail environment
• Enjoy being part of a team but possess the leadership skills to give guidance and mentorship
• Know what it feels like to work in a fast-paced, ever-changing environment
• Know a thing or two about the telecoms sector
What’s in it for you?
* Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
* Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
* Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
* Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
* Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
* Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
* Volunteering days, so you can give back to your local community
* Optional Private Healthcare and Dental, to protect you and your family
About EE
Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.
At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.
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