Overview
Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers.
Salary and hours
* Pay- £12.50 per hour -£15.28 per hour (Dependant on experience)
* Hours- Monday to Friday, 37.5 hours a week.
Benefits
* Weekly pay
* Free on site parking
* Monday to Friday
* Working for a well established business in an exciting industry
Responsibilities
* Deliver exceptional customer service at all times and seek managerial support when necessary.
* Prioritise support requirements
* Answer technical help-line calls to provide customers with advice on products
* Identify customer needs, solving fault queries
* Product selection guidance
* Installation and programming advice
* Respond efficiently to email enquiries and call-back requests
* Record information about calls to improve service management
Requirements
* Previous experience providing technical telephone support
* Previous experience in mechanical/engineering environment advantageous
* Great communication skills
* Proven experience working within a technical position
If you are interested, please call our branch on (phone number removed) or apply online today!
Should you require any support or assistance on your application, please contact your local Gi Group office directly.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
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