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Retail/Trade Sales Assistant – £Competitive salary + Excellent Benefits – Harlow, Essex – Full Time, Permanent
Founded in 1875 Nicholls and Clarke Group are a manufacturer, distributor and retailer of building materials throughout the UK with a network of retail and distribution centres. We have a committed team of over 400 people supplying building materials to the trade and retail markets.
We value every member of our team and believe in rewarding hard work. We provide a friendly environment for you to excel in, as well as many incentives to make your career with us enjoyable and valuable including:
* Opportunities for personal and professional development
* National minimum wage
* Full training
* Company pension scheme
* Free onsite parking
* 31 days holidays, inc. Bank Holidays
* A genuine work-life balance
* Great staff discount on N&C
Role responsibilities for the Retail/Trade Sales Assistant:
* Engaging with customers and team members to provide exceptional customer experiences and service
* Driving sales performance through our training
* Utilising your enthusiasm and knowledge
* Appreciating our customer’s needs and giving advice for customer’s requirements
* Building relationships with both trade and DIY customers
* Generating new trade leads through telesales
* Working as part of a team to maintain showroom stock levels and store appearance
* Resolving customer queries following Company procedures in a professional manner
* Some manual lifting will be involved
* Ideally you will have previous experience in a similar bathroom and tile retail role/environment but this is not essential
* Experience in providing customer service to the general public is essential
* Friendly, helpful and confident with an engaging personality
* Able to easily build rapport
* Comfortable and confident in dealing with a variety of customer situations in a professional manner
* Able to follow company procedures and policies to ensure a complete customer experience
* You’ll need a smart appearance as this is a customer facing role
* Must be able to work as part of a team
* Able to cover store open hours and weekends and bank holidays
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