RAM Tracking, a leading provider of vehicle tracking and field service management solutions, is currently seeking a CRM Administrator to join our growing team in Leeds. This position is Hybrid working 3 days a week from our office in Leeds and 2 days remote.
Key Responsibilities
* Adhere to all site rules as laid down by the senior team.
* Enforce a culture of Performance.
* Enforce a duty of care; employees have a duty of care to their employer, meaning they should act responsibly to other employees and to the employer’s property.
* Adhere to all health and safety rules, with all accidents and near misses reported as they occur.
* Adhere to all site rules as outlined within your employee pack and contract.
* Administration and support of Salesforce users including roles, profiles, and permissions, building reports / dashboards, updating permissions, profiles, roles, merging accounts/leads, deduplicating data, and data imports.
* Prioritise work independently, address tickets in internal systems, and escalate when necessary.
* Lead assigned project work, such as developing new automation and business logic.
* Assist in configuring business-wide changes to the system as part of a system re-work.
* Liaise with users to help keep work flowing and ensure systems are efficient for end users.
* Help maintain GDPR compliance within a busy and fast-paced environment.
Key Skills
Skills, Knowledge and Experience
* Experience using Salesforce: 2-3 years working as a Salesforce administrator.
* Working Method: Work within an Agile format and utilize tools such as Jira, Confluence, and Metro Retro.
* Experience working with MS Products: Word, PowerPoint, Excel.
Core Salesforce Skills
* Platform Mastery: Deep understanding of Salesforce core features, including objects, fields, record types, page layouts, validation rules, workflow rules, and process builder.
* Data Management: Data import/export, data cleaning, data validation, and data security best practices.
* User Management: Create and manage user profiles, roles, permissions, and sharing settings.
* Reporting & Dashboards: Create custom reports, dashboards, and analytic snapshots for insights.
* Process Automation: Knowledge of workflow rules, process builder, and flows to automate processes.
* Classic & Lightning mastery: Knowledge of Salesforce in both Classic and Lightning.
* Problem-solving: Ability to analyze complex problems and identify creative solutions.
Advanced Salesforce Skills
* Basic Web Programming: Basic understanding of HTML and CSS to use within Visualforce and HTML Email templates.
* Apex Programming: Basic understanding of Apex to create custom triggers, classes, and Visualforce pages for more complex customisations.
* Lightning Experience: Proficiency in configuring and customizing Lightning components, App Builder, and Flow.
* Salesforce Integration: Experience with integrating Salesforce with other systems using APIs and middleware tools.
* Data Migration: Knowledge of data migration tools and techniques to move data between Salesforce orgs.
* Security & Compliance: Understanding of Salesforce security best practices, including data privacy and access controls.
Soft Skills
* Communication: Effective communication with both technical and non-technical stakeholders.
* Attention to Detail: Meticulous attention to detail to ensure accuracy and consistency.
* Adaptability: Willingness to learn new technologies and adapt to changing requirements.
* Project Management: Basic project management skills to manage Salesforce projects and implementations.
Certifications (Optional but Beneficial)
* Salesforce Administrator Certification
* Salesforce Administrator Advanced Admin Certification
* Salesforce Platform App Builder Certification
* Salesforce Platform Developer I Certification
By possessing these skills and certifications, a mid-level Salesforce Administrator can effectively manage and optimize Salesforce for their organization, contributing to improved business efficiency and productivity.
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter.
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other’s differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
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