About the Role
Purpose:
Reporting to the SOC Customer Service Manager, you will be responsible for managing and developing client relationships and bring onboard other partners or end users to grow revenue
Responsibilities:
* Create and own Account Management plans for 3rd Party Installers and SOC Clients
* Win business from installers who use other ARCs
* Win business from existing installers through new service lines and moving to single supply
* Sell lone worker solutions to end users and platform providers
* Manage new platform provider clients through implementation and go live stages
Job Opportunity
What you will be doing...
* Via a combination of site visits, customer events, telephone / Teams and email contact as appropriate, generate new business leads and convert them to quotes and revenue wins
* Use contacts to generate new business and assist members of other sales teams by providing specialist monitoring expertise
* Create and deliver customer training (eg MASWeb) and “keep in touch” programmes
* Maintain the agreed CRM process for existing customers and sales prospects
* Provide regular updates to the business on customer issues, market trends, support needed
* Follow up on assigned prospects to establish whether a lead is valid, quote as appropriate
* Manage the process of bringing new clients on board from concept stage to go-live and act as their main point of contact during and
* after the implementation of their solution Ensure clients receive requested products and services in a
* timely fashion
* Take responsibility for customer issues and resolve to a satisfactory conclusion
* Create bespoke written customer proposals ensuring all services included are correctly costed.
* Ensure compliance to all company approval processes Good written and verbal skills are essential, plus organisational capability with an attention to detail
* Knowledge of Excel, Word and PowerPoint is desirable.
* Utilise current CRM software tools to record activity weekly and track quote and order status.
* Work closely with colleagues of all department in the interests of the customer and company goals; act as the voice of the customer.
* Answer all incoming telephone calls and emails quickly and professionally.
* Ensure excellent levels of customer care and service are adopted in accordance with Company standards
* Ensure customer communication is presented and submitted in a format consistent with our Company image and customer care standards.
Essential Skills
What you will need...
Essential
* Account Management Experience
* Confident in building and maintaining relationships
* Willing to travel for client visits
Desirable
* Knowledge of MAS Web and similar client facing systems