Vacancy Information
Division / Department - Contact and Control
Grade - Grade F
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £30,495 - £35,020
Working Hours - 36.0 Hours per Week
Shift Allowance - Yes
Politically Restricted - No
Location - Surrey Police Headquarters, Guildford
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables' Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner
The Role & Key Responsibilities
The Force Command Centre (FCC) have an exciting new opportunity to join the department in a brand new role. We are looking to recruit 10 Full time coaches to be part of a new coaching pod. They will be responsible for coaching our new recruits (and returners) who have recently joined the department, welcoming them to the FCC and getting them ready and skilled, enabling them to be signed off and onto their rota.
We welcome applicants who are existing coaches and also those interested who have the right skills or willingness to learn to become a coach as training will be given. Applicants must have experiecne in Police Call Handling or Dispatching or experience in Call Centres for Emergency Services.
There are usually 5 intakes a year and coaching programme will take 8 weeks on a 2:1 basis. New starters are expected to be ‘ready’ after the 8 weeks and the coach has a vital part to play in the ensuring they are safely ready to leave the pod and move on to work independently.
This role is primarily Monday to Friday office hours, with a few later and slightly longer shifts towards the end of each intake to help them prepare for their new shifts on their rota. This role offers a genuine opportunity to make a meaningful impact within the department, without the demands of 12 hours shifts, night shifts or weekend working.
Coaches will have additional supporitng roles. When they are not coaching, the successful applicants will support the Onboarding and Integration Supervisor and the Recruitment team with some elements of recruitment, such as Discovery events and interviewing.
Coaches have the opportunity to really develop and guide their students and to create a positive mindsets and approach to their work and vital part that call handlers and dispatchers play in policing.
They will be trained as Mental Health Fist Aiders, Defusers and will be wellbeing SPOCs to ensure the department has trained people around them to listen and support them when most needed. Coaches will be responsible for promoting any department wellbeing initiatives.
Coaches will be given specific training to ensure they have the right skills to be coaches. It takes care, compassion and patience to be a coach and it is essential that coaches have the right skills to carry out this role.
This role will attract an unsociable allowance, currently £931 (lower bracket)
Skills & Experience
Applicants must have experiecne in Police Call Handling or Dispatching or experience in Call Centres for Emergency Services.
Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.
We take pride in looking after our people and offer a variety of benefits;
1. career progression
2. contributory pension scheme (LGPS)
3. generous annual leave allowance
4. discounts for everyday spend
5. on-site gyms and a range of sports clubs
6. generous and supportive parental leave
7. financial and mental wellbeing guidance and support
8. discounted contributory healthcare scheme
Please use the following links for more information on the benefits of working with or
Further Information