The Assistant Manager is responsible for: a. Ensuring compliance with CQC regulations and standards b. Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities c. Direct line management of the following staff: Medical secretaries & Admin team d.
Session management for clinical staff e. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, for own team ensuring all staff are legally and gainfully employed f. Developing, implementing and embedding an effective staff appraisal process with own team g. Co-ordinating statutory & mandatory training for the team, liaising with PM, Reception Manager & Senior Nurse where applicable h.
Managing certain financial elements of the practice, such as, petty cash, patient income, PPA claim. Support PM in maximising income and reduce expenditure i. Managing contracts for services i.e. cleaning, gardening, window cleaning etc.
j. Developing, implementing and embedding an efficient business resilience plan (BRP) k. Coordinating the reviewing and updating of all practice policies and procedures l. Leading change and continuous improvement initiatives; coordinating specific projects within the practice m.
Managing the procurement of practice equipment, supplies and services n. Developing, implementing and embedding an effective communication strategy (internal and external) o. Actively encouraging and promoting the use of patient online services p. Liaising at external meetings as required q.
Marketing the practice appropriately r. Acting as the deputy complaints manager, ensuring complaints are dealt with in a timely manner and where necessary escalated to the next level s. The management of the premises, including health and safety aspects such as risk assessments and mandatory training t. Managing facilities & maintenance of Pat testing, calibration, fire extinguishers, alarm systems, & reviewing effectiveness of contracts.
u. Managing equipment owned by the surgery (maintaining up to date asset registers etc) v. Responding and resolving all local IT issues where appropriate w.Ensuring all own team have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively The above is a general outline and not an exhaustive list. There is an expectation that the Practice Manager is happy to share the above until the assistant PM is able to take over those duties.