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About The Role
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for. You'll use your expertise to diagnose and troubleshoot product-related issues and liaise with repairers and suppliers to ensure quick resolution of product issues.
Key Responsibilities
This is a fast-paced role, especially during busy periods. Your daily responsibilities will include:
1. Offering exceptional customer service by showing empathy with product-related issues.
2. Keeping customers updated on product repairs.
3. Following business systems and processes to minimize loss and protect profitability.
4. Troubleshooting technical issues as a first point of resolution where possible.
5. Supporting the wider shop team with general shop-keeping tasks and customer service.
Essential Skills/Experience
* Good communication skills to engage with 3rd party suppliers and internal stakeholders.
* High level of product knowledge and technical support experience.
Desirable Skills/Experience
* Experience in a customer-facing retail environment.
* Ability to troubleshoot product-related issues.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world. As Partners, we share ownership and responsibility, working together through good and challenging times, with kindness and respect.
We foster an environment where everyone can be themselves and thrive, growing individually and collectively. We believe that as Partners, we all make a difference and own our success.
Important Points to Note:
* Some roles may require pre-employment vetting, including DBS checks and financial probity checks.
* Apply promptly, as vacancies may close early if filled.
* We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Discuss options with the hiring manager during your interview.
Seniority Level
* Entry level
Employment Type
* Contract
Job Function
* Information Technology
Industries
* Retail
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