Serco have a fantastic opportunity for a Data Administrator Apprentice to join the Restart team based in West Bromwich.
In this role you will support the Serco Employment Skills and Enterprise Quality & Compliance Team to ensure the accurate transfer of data to and from DWP and Serco systems following compliance testing, whilst completing Serco's Level 3 Business Administration Apprenticeship.
We are looking for someone with excellent organisational skills, exceptional attention to detail, confident in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.
Day to day you'll be involved in:
* Processing of key referral, programme start and payment data via the PRaP system
* Transfer of data between Serco systems and PRaP while maintaining data integrity
* Identification, investigation and resolution of data processing errors, escalating to the Data Team Leader where necessary.
* Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements.
* Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes
What you need to do the Apprenticeship?
Essential
* 5 GCSE (A-C/9-4) including Englishand Maths
* Good IT skills with particular emphasis on MS Excel and MS Office 365 software
* Strong communication skills, both written and verbal
* Excellent interpersonal skills, with the ability to work across a number of work streams
* Confident to communicate through a variety of media with internal and external stakeholders
* Use own initiative and work independently
* Demonstrate a flexible approach to work
* To meet the eligibility criteria for the apprenticeship, candidates must have been a UK resident for at least 3 years
Desirable
* Understanding of DWP/welfare to work market environment
* Experience of working in a compliance environment ideally within the Employability sector
* Experience of CRM based systems
What's in it for you?
* Onsite learning is paid, and completely transferable, full training and support is providedto help you on your pathway to a potential career
* Opportunity to gain practical experience in a professional environment
* A chance to work with a supportive and experienced team
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