Overview
The University of Derby is a modern university with a commitment to research, teaching excellence and sustainable living. We offer opportunities for our students, staff and region, with a focus on wellbeing and career development.
About the College/Department
Our Campus Life and Student Living department is responsible for essential services that significantly impact the student experience. Campus Life supports services that enhance the overall student experience, including sports, recreational facilities and community engagement, while Student Living ensures the safety, comfort and compliance of the University\'s residential estates. Whichever team you become a part of, student experience is our focus. Our security team is key to the University\'s success and is often the first point of contact for customers and visitors.
About the Role
As an Operations Administrator at the University of Derby, you\'ll play a central role in supporting the smooth running of our security operations. Working closely with the duty Operations Controller, you\'ll help manage CCTV, access control, car parking and incident reporting, while coordinating resources to maintain a safe and welcoming environment. This varied role combines operational support with key administrative responsibilities, offering the opportunity to make a real difference to the safety of our students, staff and visitors.
About You
You\'ll be someone who thrives in a busy and varied role, able to stay calm and organised when priorities change. With a background in customer service, administration or security, you\'ll bring strong communication skills and the confidence to deal with people at all levels. You will have experience of managing information accurately, producing clear reports, and using IT systems effectively. Just as important is your ability to think on your feet, solve problems quickly, and work well as part of a team. If you\'ve previously supported operations, coordinated services, or worked in environments where safety and service are key, you\'ll be well suited to this role. Above all, you will be motivated, adaptable, and committed to providing an excellent experience for our University community.
Responsibilities
* Support the smooth operation of security services, including CCTV, access control and incident reporting.
* Coordinate resources and communicate with the Duty Operations Controller.
* Assist with car parking management and safety/compliance tasks.
* Produce accurate information and clear reports; maintain records and IT system usage.
Qualifications and Skills
* Background in customer service, administration or security.
* Strong communication skills and the ability to interact with staff at all levels.
* Ability to stay calm, organised and adapt to changing priorities.
* Experience with information management and IT systems.
Benefits
* Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
* Local Government Pension Scheme
* Wellbeing benefits and family-friendly policies, sick pay provision and Employee Assistance Programme
* Staff discounts at high street retailers
* Discounted onsite gym
* Cycle to Work scheme
* Flexible working environment
* Commitment to personal and professional development
Key Contact
For further information and informal enquiries regarding the role, please contact Amer Shams, Head of Security via a.shams@derby.ac.uk; or the security team at security@derby.ac.uk
For enquiries regarding your application and sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk
Important Information
The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.
Please visit our website for more information.
The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody\'s concern.
Please find our Safeguarding pages including our Safeguarding Policy here.
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