About the Role: Our client, a leading housing provider, is seeking an experienced Income Officer to join their team in the East Midlands. This is a fantastic opportunity to work with a reputable organisation that values customer service and financial sustainability. Key Responsibilities: * Manage rent accounts and ensure timely collection of income. * Proactively address arrears and negotiate repayment plans. * Provide advice and support to tenants on welfare benefits and income maximisation. * Prepare and present cases for legal action when necessary. * Work closely with housing officers and external agencies to resolve complex cases. * Maintain accurate records and ensure compliance with policies and legislation. Requirements: * Previous experience in income management or rent collection within social housing. * Strong knowledge of housing benefits and Universal Credit. * Excellent communication and negotiation skills. * Ability to manage a busy caseload and meet deadlines. * IT literate with experience using housing management systems...