Job Description
Job Responsibilities
General Aviation
* Managing and prioritising queries with prompt acknowledgement and resolution
* Working closely with Logistics and haulier to organise and optimize deliveries of products
* Responsible for entering sales orders and confirmations in SAP
* Raising credit & debit notes
* Goods receipts and invoices processing
* Issuing weekly & monthly pricing working closely with Area Business Manager
International Aviation
* Daily refueling uploads
* Dispute resolution with close communication with the Head Office Team
Month-end reconciliation
* Consignment locations invoicing
* Processing suppliers’ invoices
Complaints Management
Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.
Others
* Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
* In line with company’s roadmap, embrace ‘right the first time’ culture
Qualifications/Experience Required
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