An exciting opportunity has arisen for an Operations and Governance SupportOfficer to join our busy, four-site practice. We are seeking aforward-thinking, enthusiastic individual with at least two years experienceworking within primary care.
This is a key role within the organisation, supporting the smooth andeffective running of operational processes while ensuring compliance withgovernance frameworks, policies, and regulatory requirements. The successfulcandidate will work closely with the management team to promote high standardsof patient care, safety, and service delivery.
Main duties of the job
Please see further information in regards to main duties and job description in the job description section below.
About us
* Friendly, stable and supportive clinical team
* Dedicated team of advanced care practitioners, pharmacists and pharmacy technicians, first contact physiotherapists and social prescribers
* A strong, supportive highly experienced nursing team
* Highly skilled secretarial and administrative team
* Protected time for clinical meetings
* High level of patient engagement and continuity of care
* GP partners with special interest in Diabetes, Womens Health, Paediatric, Dermatology, Minor surgery and anticoagulation services.
* Learning and development
* Supportive management structure
Job responsibilities
Management Support
* Provide day-to-day administrative support to the management team
* Assist with coordination of meetings, reports, and operational activities
* Support implementation of business processes and service improvements
Project Support
* Provide project support to the senior management team across a range of initiatives
* Assist with planning, tracking, and coordinating project activities
* Monitor progress against timelines and report on key milestones
* Support documentation, reporting, and communication related to projects
Finance Support
* Assist the Finance Manager with invoice processing and tracking
* Support payroll administration, ensuring accuracy and timeliness
* Input and maintain payroll data within the payroll system/database
* Calculate sickness, absence pay, and relevant adjustments, ensuring correct implementation within payroll
* Maintain financial records and assist with basic reporting as required
* Maintain Petty cash and recording of Petty cash
Human Resources (HR)
* Support HR functions including onboarding, staff records, and documentation
* Assist with organising and minuting staff meetings
* Support senior management with HR processes including warnings, disciplinary procedures, staff wellbeing and investigations etc
* Monitor staff sickness, absences, and leavers, maintaining accurate records
* Assist with maintaining HR compliance and employee-related processes
* Provide administrative support for recruitment and staff communications
Governance & Compliance
* Support governance processes, including reviewing complaints and significant events
* Assist with audits, ensuring schedules are maintained and actions are tracked
* Support identification of learning outcomes from complaints, incidents, and audits
* Monitor and record outcomes, ensuring improvements are implemented and evidenced
* Ensure actions from audits, incidents, and reviews are recorded and followed up
Key Skills & Experience:
* Strong organisational and administrative skills
* Experience supporting finance and/or payroll processes
* Knowledge of HR procedures and governance frameworks
* Experience supporting projects or working within a project environment
* Attention to detail and ability to manage confidential informationAbility to prioritise tasks and work independently
Personal Attributes:
* Proactive and reliable
* High level of professionalism and integrity
* Ability to work collaboratively across teams
Reporting Line:
Reports to the Chief Operating Officer
Person Specification
Qualifications
* GCSE or equivalent (preferred)
* GCSE or equivalent (preferred)
Experience
* 2 Years experience of working in primary care.
* 2 Years experience of working in primary care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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