Our client, a prominent player in the retail sector, is seeking a Windows 11 Support professional for a contract position. This role involves providing critical IT support to retail stores, ensuring the smooth implementation of new technology systems. Key Responsibilities: Providing day-to-day store-facing service, over the phone and on Teams Planning, booking, and processing store schedules for technology implementation to ensure programme efficiency Identifying issues proactively and working with the Line Manager to develop solutions Feeding valuable information to the Programme Team to assist in rolling out schedules Championing the behaviours and values upheld by Specsavers Working collaboratively and cross-functionally with all relevant departments Delivering exceptional customer service to store partners Job Requirements: Experience in IT support, particularly within a retail environment Familiarity with Windows 11 and associated technological implementations Strong problem-solving skills with a proactive approach Excellent communication skills, both over the phone and via Teams A dedication to upholding company values and supporting team members Ability to work collaboratively across various departments Commitment to providing exceptional customer service If you have experience in IT support and thrive in a collaborative retail environment, our client would love to hear from you. Apply now to join a dynamic team and contribute to the successful implementation of new technologies in retail stores.