Customer Resolutions Co-ordinator (12-month FTC)
Location: High Wycombe / hybrid working (2 days in the office, 3 days from home)
-----------------------------------
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future.
About the Role
We view complaints as a gift, using customer insight to identify service failures, put things right and drive improvement.
As a Customer Resolutions Co-ordinator, youll be the first point of contact for customers, acknowledging, logging, and understanding the scope of their feedback. Youll assess each complaint, allocate it appropriately, and manage low-level dissatisfaction ...