Overview
We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 7th 2026. As a Community Delivery Manager, you'll be responsible for ensuring the final mile of our parcel journey runs smoothly - putting customers and clients at the heart of everything you do. You'll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.
Evri is growing year on year with ambitious plans for the future. We are committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves, removing barriers and ensuring each person at Evri is valued for who they are and what they bring to our business.
Responsibilities
* Driving continuous improvement, using data and management insights (MI) to improve service delivery.
* Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
* Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
* Capacity management – interviewing, selecting, and onboarding couriers to ensure full round coverage.
* Building sustainable courier coverage to reduce risk and meet growing delivery demands.
* Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
* Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.
Qualifications
* A valid UK driving licence.
* Proven experience in coaching, supporting, and motivating individuals or teams.
* Confident in problem-solving and building effective contingency plans.
* Adaptability - able to flex your communication style across different stakeholders.
* Effective negotiation and interpersonal skills.
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