Main duties of the job
Support the effective operation of the Neurodiversity Service, ensuring that administrative and data functions are delivered and run smoothly for the service.
Act as a central point of contact for families and professionals, maintaining effective communication channels across the service, including procedures for answering telephones and taking messages and monitoring and responding to emails.
Foster and maintain relationships with families and professionals.
Assist the team in the development and maintenance of efficient and effective procedures.
Arrange individual and multidisciplinary appointments for service users and the associated logging, confirmations and other necessary activities.
Ensure efficient and accurate data is recorded on all electronic systems, in particular RiO electronic records, which conforms to necessary policies, processes and protocols.
Format, type and send out confidential correspondence, reports and other documentation to a high standard within an agreed timescale using software packages.
Provide general administrative support, including diary management of clinics.
Support the activities and work of the Team Leads, Service Lead and Business Support Manager as and when required.
Assist in the collection, processing and presentation of data as needed to support service leads and managers.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated outstanding by the CQC, we are committed to providing the best possible care to people across Berkshire. As an employer, we offer an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values
* Caring for and about you is our top priority
* Committed to providing good quality, safe services
* Working Together with you to develop innovative solutions
Benefits
* Flexible working options to support work-life balance
* 27 days annual leave rising with service + opportunity to buy and sell
* Excellent learning and career development opportunities
* Cycle to Work and car leasing scheme including electric vehicles
* Access to a range of wellbeing tools and services
* Discounts at hundreds of popular retailers and restaurants
* Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
* Generous maternity, paternity, adoption and special leave
* Free parking across Trust sites
Person Specification
Education / Qualifications / Training
* Basic level of healthcare administration knowledge
Continuous Professional Development
* Previous knowledge and experience of working in an office and/or customer care environment
* Knowledge and experience of software programmes/packages and a full range of administrative functions and duties (including taking minutes and noting actions)
Previous Experience
* Ability to work effectively in a team, work on own initiative, work unsupervised and manage own workload
* Good interpersonal, communication, observation, and reporting skills
* Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
Knowledge, Skills & Abilities
* Ability to use a practical problem-solving approach in everyday situations
* Good/advanced IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
* Knowledge and use of RiO
* Assist in the provision of basic (non-clinical) customer care support to service users with challenging behaviours, as required.
Additional Requirements
* Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Berkshire Healthcare Foundation Trust
Address
£27,106 to £28,850 a year, pro rata (incl. HCAS)
Contract
Permanent
Working pattern
Part-time
Reference number
371-CFS695-A
J-18808-Ljbffr