2 days ago – Be among the first 25 applicants
Job Overview
To provide administrative support in line with the Trust policies, guidelines, and departmental protocols, responding to patient and staff queries in a professional, courteous, and timely manner. Manage patient admissions and discharges on Careflow and Medilogik, updating records throughout the day to ensure accuracy and that medical notes are prepared and available for all patients attending the Endoscopy Department. Welcome patients and relatives in a friendly, courteous manner.
Main Responsibilities
* Provide an efficient and professional reception and clerical service to support the smooth running of the department.
* Welcome patients and relatives in a friendly, courteous manner, ensuring that information is communicated clearly and in a way they can understand.
* Answer telephone enquiries promptly and politely, taking and relaying messages accurately and appropriately.
* Email patient reports to GP surgeries in a timely and professional manner.
* Liaise effectively with the Booking Team, Nurses, Doctors, and other members of the departmental team to obtain and share information accurately, ensuring the delivery of a high‑quality patient service.
* Respond to case note requests efficiently, maintaining strict confidentiality and adhering to the Freedom of Information Act 2000 and the Data Protection Act 1998/1999.
* Manage patient admissions and discharges on Careflow and Medilogik and updating records throughout the day to ensure accuracy.
* Cash pre‑assessment appointments.
* Create and cash up medical query line appointments.
Person Specification
* GCSE or equivalent
* Microsoft Office package experience
Desirable Criteria
* NHS experience
North Bristol NHS Trust values all people as individuals and is committed to building a diverse and inclusive workforce. The Trust is an anti‑discriminatory organisation and encourages applications from all under‑represented groups.
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support or advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Pre‑employment checks are undertaken on all successful applicants before commencement of post.
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