Overview
JOB TITLE: Workplace Tech Adoption Lead
LOCATION: Edinburgh, Leeds or Bristol
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
Job Description
We are looking for a dynamic and strategic Workplace Technology Adoption Lead to drive behavioural change and ensure successful adoption of workplace technologies across our organisation. This role is pivotal in shaping how employees engage with digital tools that enable collaboration, hybrid working, and seamless workplace experiences.
You’ll play a critical role in shaping the future workplace experience, ensuring our people have the tools and confidence to thrive in a digital-first environment. If you’re excited about influencing behaviours and embedding technology into everyday work life, we’d love to hear from you.
Role Profile
As the Tech Adoption Behaviouralist, you will be the driving force behind embedding workplace technologies into everyday behaviours, ensuring they are not just implemented but embraced and fully utilised across the organisation. This role sits at the intersection of technology, people, and culture, shaping how employees interact with digital tools to enhance collaboration, productivity, and overall employee experience.
You will be accountable for shaping and leading the behavioural adoption of workplace technologies, creating adoptions strategies that bridge the gap between technology implementation and user adoption, ensuring that digital tools are effectively embedded used across the organisation.
What you’ll do
* Develop and deliver behavioural adoption strategies for workplace technologies (e.g., collaboration platforms, room booking systems, hybrid working tools).
* Align adoption plans with business goals, change programmes, and employee experience strategies. Create and deliver communication plans, engagement campaigns, and user journeys that drive awareness and enthusiasm.
* Define success metrics and track adoption progress across teams and locations.
* Lead change management initiatives to support the rollout of new workplace technologies. Acting as a change ambassador, promoting a culture of digital confidence and continuous improvement.
* Design and deliver training programmes, toolkits, and learning resources tailored to different user groups. Partner with Tech, HR, and Learning to embed digital skills into onboarding and ongoing development.
* Provide hands-on support, coaching, and feedback loops to ensure sustained adoption.
* Gather user feedback and behavioural insights to inform continuous improvement of tools and processes, including surveys, focus groups, and usage analysis to understand barriers and enablers to adoption.
* Champion the voice of the user in technology design and deployment. Influencing senior stakeholders to support adoption goals and model digital behaviours.
Key Skills
* Learning Strategies: Experienced at building a culture of learning across the business, designing and delivering programmes aimed at improving creative learning and engagement campaigns across the Group, resonating with diverse audiences, particularly in relation to technology adoption.
* Critical Thinking: Systematic problem-solving, prioritisation, and the ability to lead, plan and implement the best solution.
* Communication: Excellent communicator who fosters open and honest debate with tact and integrity and can articulate complex information clearly.
* Collaboration: Strong stakeholder management and relationship-building across functions.
* Values & Behaviours: Future-focused, aligns with Group Strategy, drives transformation with a growth mindset, and promotes integrity and inclusivity.
* Digital Adoption: Experience in change management and digital adoption, driving cultural change and digital confidence.
Additional Skills
* Understanding of workplace technologies and hybrid working practices.
* Experience working with technical and cross-functional agile teams to deliver change.
* Experience tackling complex problems and breaking them into a roadmap of viable solutions.
* Experience of financial planning and cost control: delivering within budget and using resources effectively.
Why Join Us?
* Be part of a forward-thinking team driving digital transformation.
* Work in a collaborative, agile environment where your ideas matter.
* Enjoy professional development and a supportive culture.
* Influence how thousands of colleagues experience work every day.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 Days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
If you'd like reasonable adjustments to our recruitment process, just let us know. This is a once in a career opportunity to help shape your future as well as ours.
Join us and grow with purpose!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
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