About the Role
We are looking for a motivated and proactive Operations Manager to lead the day-to-day running of our York store.
This is a varied and hands-on role where you will oversee all aspects of store operations, including the shop floor, warehouse, vehicles and wider projects. You’ll lead and inspire a team of staff and volunteers, ensuring excellent customer service, strong operational performance and a welcoming environment for everyone who walks through our doors.
This role would suit someone with strong people management skills, operational experience and a passion for making a real difference within the local community.
Key Responsibilities
* Lead daily store operations across retail, warehouse and logistics functions
* Manage, support and develop a high-performing team through regular 1:1s, training and performance reviews
* Create a positive, customer-focused culture across the store
* Manage store budgets, expenditure and financial performance targets
* Support and encourage volunteers, ensuring an inclusive and welcoming environment
* Maintain high standards of merchandising and store presentation
* Build partnerships and strengthen CFS’s presence within the local community
* Continuously improve operational systems and processes for efficiency and effectiveness
* Oversee stock management, donations, deliveries and ordering processes
* Ensure compliance with Health & Safety, GDPR and operational policies
* Act as an ambassador for the charity, promoting our mission and values externally
* Undertake any other duties required to support the wider organisation
What We’re Looking For
* Experience managing operations within a retail environment or similar setting
* Experience leading and managing teams
* Strong customer service skills with a proven track record of delivering excellent results
* Ability to problem solve creatively and think proactively
* Ability to create a calm, professional and high-performing working environment
* A positive attitude towards learning, development and continuous improvement
* GCSE English and Maths Grade 4/C or equivalent
* Experience working within the charity sector and alongside volunteers
* Full clean driving licence and confidence driving vans
What We Offer
* Sociable working hours with no Sunday working
* Friendly and supportive working environment
* Holiday entitlement inclusive of bank holidays, increasing with service
* Full uniform and PPE provided
* The opportunity to make a genuine difference within local communities
We know that great candidates don’t always meet every requirement listed. If you’re passionate about our mission, share our values and are excited by the opportunity to make a positive impact, we’d love to hear from you.
Closing Date: 31 May, however the job may close early if we receive enough suitable applications
Interview Date: 8th June
* For an informal chat about the role, please contact 01904 426444
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