The Soft Service Manager (MCS) will support the Operations Team in the management of site based Janitors provided in response to the COVID-19 Pandemic across a portfolio of commercial properties. The MCS duties will include staff inductions, training, liaison with recruitment agencies and completion of on-boarding paperwork.,
* Responsible for the delivery of Inductions and completion of Task Risk Assessment paperwork for Janitors provided under COVID-19 banner.
* Provision of training for Janitors to ensure work is carried out safely, efficiently and to agreed Touch Point Cleaning (TPC) standard.
* Liaison with Recruitment Agencies; to include provision of staff where vacancies become available, to manage missed shifts and to arrange leave/sickness cover for TPC.
* Completion of on-boarding paperwork if Janitors are to be recruited for a fixed term period.
* Ensure Health & Safety procedures are followed and encourage safe working practices; this is to include accident reporting.
* Ensure the effective use of equipment and materials.
* Ensure that Janitors are working the correct hours.
* Distribute uniforms and PPE.
* Monitor the use of chemicals and materials utilised in TPC role.
* Deal with any issues efficiently and in a professional manner, referring to line manager where appropriate.
* Good communicator with an ability to adapt approaches to differing audiences.
* Previous experience in a Supervisory/Managerial role
* Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems.
* Well organised, with the ability to multi-task, prioritise and manage competing demands
* Strong understanding and respect for confidentiality.
* Proficient IT skills including MS Word and MS Excel
* Able to work to a schedule on their own initiative.
* Clean driving licence and own vehicle
* IOSH qualification and experience would be desirable.
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