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Hybrid Working options Available
Full time 37.5 hours per week
About the Role
We’re looking for a Lead Product Designer to help shape the future of digital health at Bupa. In this role, you’ll lead a cross-functional squad and a small team of designers, driving both how the product works and how we discover what to build.
You’ll be a strategic partner to product and engineering leadership, guiding product discovery, defining experience strategy, and ensuring design excellence—with the support of your Design Principal. You’ll also coach and grow designers, helping them thrive in empowered product teams.
What You’ll Do
* Lead Discovery & Strategy: Frame problems, test ideas, and guide your team toward effective, validated solutions.
* Design Holistic Experiences: Own the end-to-end user journey, ensuring the product delivers real value and feels intuitive to use.
* Conduct & Guide Research: Plan and conduct evaluative user research and ensure insights are embedded into design decisions.
* Run Workshops & Design Sprints: Facilitate collaborative sessions to align teams and accelerate discovery.
* Coach & Develop Designers: Line manage and mentor a team of product designers, supporting their growth and development.
* Influence Product Direction: Shape roadmaps, define team objectives, and align on outcomes with product and engineering leads.
* Balance Business and User Needs: Create design solutions that are desirable, feasible, and commercially viable working closely with stakeholders to understand constraints.
* Elevate Design Quality: Set the standard for design craft and thinking across your squad and the wider design community.
* Promote Design Systems: Contribute to and advocate for Bupa’s design system (Anatomy) to ensure consistency and scalability.
* Ensure Accessibility: Champion inclusive design and ensure compliance with WCAG 2.2 AA standards.
* Foster a Discovery Culture: Champion a culture of experimentation, user engagement, and evidence-based decision-making.
What You'll Bring
* A portfolio demonstrating strategic thinking, interaction design depth, and measurable impact.
* Proficiency in Figma and experience with design systems.
* Experience conducting user research and usability testing.
* Familiarity with WCAG 2.2 AA accessibility standards.
* Strongly preferred: experience with AI tools such as Figma Make and Lovable.
* Strong understanding of product discovery, experimentation, and agile product development.
Our benefits are designed to support our people’s health in all aspects. Viva, our global wellbeing programme, includes mental, physical, financial, social, and environmental wellbeing. We support flexible working and offer family-friendly benefits.
You’ll receive the following benefits and more:
* 25 days holiday, increasing with length of service, with options to buy or sell
* Bupa health insurance
* An enhanced pension plan and life insurance
* Onsite gyms or local discounts where no onsite gym is available
* Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. Without shareholders, our customers are our focus. Our purpose is helping people live longer, healthier, happier lives, and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
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