Commercial Administration Officer
Location: Hollingdean Depot, Upper Hollingdean Road, Brighton, BN1 7GA
Date Posted: 12/05/2026 | Reference: REQ0000909
Salary: £28,142 – £28,598 (Contractual hours 37 Basis Flexi Hours)
Job Description
We are recruiting a key Commercial Administration Officer to support the City Environmental Management Commercial Team. The successful candidate will manage business-as-usual tasks, oversee several large customer groups and contribute to project delivery.
* Account management of 1000+ commercial customers with commercial contracts, including both internal and external accounts.
* Garden waste customer oversight for 12,000+ customers, managed via a software system and generic email inbox.
* Development and implementation of sales and marketing strategies for various income streams.
* Execution of legislative change updates and related service innovations.
* Driving IT‑related cultural and behavioural change within the service.
* Participation in innovation and best‑practice initiatives across all areas.
* General inbox management and customer liaison support.
* Handling complaint investigations and responses, including interactions with residents and members of the public.
Qualifications & Skills
* Demonstrated practical and software‑based organisational skills.
* Excellent communication skills.
* Ability to multitask across multiple business functions.
* Understanding of behavioural expectations for council‑run services.
* Experience or knowledge in marketing strategies (advantage).
Equal Employment Opportunity
We welcome applications from individuals from all backgrounds and are committed to a diverse and inclusive workforce. Applicants who identify as BME, White Other, disabled, male, or trans are particularly encouraged to apply.
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