Job Description
An excellent opportunity has arisen to join one of the world's most iconic brands as a Service Quality Specialist – Warranty, based at Porsche Retail Group in Reading. To apply for this role, you must have experience in warranty administration within an automotive dealership.
As a Service Quality Specialist (SQS), you will serve as a key liaison between the Porsche Centre, customers and the manufacturer. You will be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates. You will also technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing. You will manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche's service process and warranty standards. The SQS, drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time.
Responsibilities
1. Provide technical support and guidance to technicians, managing repair progression, systems, and processes
2. Stay up to date with manufacturer policies, bulletins and procedures
3. Develop workshop processes aligned with Porsche Service and warranty standards
4. Control workshop repair quality through inspections, tests, and ensuring manufacturer standards
5. Manage Porsche Request Management System for ...