Overview
Suffolk County Council
* Address: Fornham Road, Bury St Edmunds, IP32 6AH – Onsite
* Salary: £25,185 per annum (pro rata for part time)
* Hours: 37 hours per week, flexible working options available
* Contract: Permanent
We’re focused on making a meaningful difference to communities across Suffolk. How? By listening to our people, learning from what they say, and creating a culture of mutual respect, where everyone works together to achieve great things. As a Support and Information Officer in the Bury St Edmunds Family Time Team, you’ll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career. Reimagine the possibilities.
Role and responsibilities
* You will be the welcoming face of the Family Time Centre. You’ll play a vital role in supporting children in care to safely spend time with their families in a warm, safe, and supportive environment.
* Greet children and families and manage the reception area
* Support the Family Time Coordinator with building and safety tasks
* Maintain a clean, safe, and welcoming environment
* Handle administrative duties such as scheduling, room bookings, and data entry
* Assist with financial processes like ordering and invoicing
* Act as a Fire Warden and First Aider on-site
* Collaborate with colleagues and partners to ensure smooth delivery of Family Time sessions
Requirements
* NVQ Level 2 in Business Administration, Customer Service or equivalent experience
* Strong IT skills and attention to detail
* Experience in office administration and customer service
* A warm, approachable manner and the ability to work with families in sensitive situations
* A flexible, can-do attitude and a commitment to safeguarding
Additional information
Even if you don’t meet every requirement, we’d still love to hear from you. We value potential and are committed to supporting your growth. You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply.
The team: Our Family Time Team is dedicated to creating safe, supportive spaces where children in care can maintain meaningful connections with their families. We’re proud of the difference we make every day and the collaborative, caring culture we’ve built. You’ll be joining a passionate team that values trust, empathy, shared purpose, compassion, professionalism, and teamwork.
Equality and diversity
Empowering Everyone — We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).
Information for applicants
Please contact our Practice Manager Steve Breen on 07702 517340 or Stephen.Breen@suffolk.gov.uk
How to apply
1. Read the Job and Person Profile (word)
2. Click ‘Apply Now’ to start your online application.
3. Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
4. Answer the four questions provided in the job posting.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. Please note: Without a supporting statement, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.
Dates and safeguarding
Closing date: 11.30pm, 13 October 2025
Interview date: 23 October 2025
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
Benefits
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions, including:
* Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
* Membership of a competitive Local Government Pension Scheme (LGPS)
* Travel, lifestyle, health and wellbeing benefits
* Performance-related annual pay progression, in addition to an annual cost-of-living pay increase
* Training and encouragement to expand your knowledge
* A variety of career development opportunities across our organisation
* Diverse and active staff networks
* Flexible working options, with the right to request flexible working from your first day
Closing note
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
#J-18808-Ljbffr