Genuinely fantastic company in the heart of Esher requires a Customer Service Administrator to provide an outstanding service to their customer portfolio throughout every stage of the order process. You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering an exceptional customer experience. Hybrid working available along with other fantastic benefits: * Based in Esher * Circa £25,000 salary (DOE) * Monday – Friday, 37.5 hours per week * Hybrid – 2 days WFH (after probation) Benefits: * 25 days holiday bank holidays * Generous pension scheme * Employee Assistance Program * Critical Illness Cover x 1 year’s salary * Income Protection - after 13 weeks of sickness, company pay 75% of salary * Death in Service x 3 year’s salary * Healthcare cash back scheme which offers up to £200 on optical, hearing, physio, prescription charges amongst others Job Description: * Manage the daily order book for assigned customers. * Collaborating with the Sales team to monitor orders. * Verify deliveries alongside the Customer Service Leader. * Develop a strong, long-term relationship with customers. * Provide essential product and order/contract information. * Offer regular updates. * Deliver appropriate support to resolve any customer complaints. * Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service. * Ad hoc as required to support the overall efficient operation of the company. Person Specification: * Good standard of education required. * Demonstrated relevant work experience. * Strong written and verbal communication. * Expertise in the MS Office suite, with a strong focus on Excel. * Problem solver. * Analytical with high attention to detail. * Team player. * Experience in change management