The Opportunity
We’re looking for a motivated and ambitious individual to join our team as a Trainee Customer Service / Account Manager. This is not just a customer service role, it’s an opportunity to build a long-term career in technical sales and account management within the screw piling industry. You’ll be based at our fabulous Dundee HQ and work closely with our existing customers, supporting enquiries, processing repeat orders, and learning how to manage client relationships and project requirements. Full training will be provided on our products, systems, and customer approach.
What You Will Be Doing:
* Managing incoming customer enquiries and repeat orders
* Supporting key accounts with ongoing project requirements
* Preparing quotations and processing orders
* Learning RADIX products, applications, and technical basics
* Building strong relationships with contractors and clients
* Working closely with our sales and operations teams
* Developing into a confident account manager over time
What We’re Looking For:
* A confident and clear communicator
* Organised and proactive
* Eager to learn and develop new skills
* Professional and customer-focused
* Interested in construction, engineering, or sales (preferred but not essential)
Previous experience in customer service, retail, or office environments is beneficial but not required.
About RADIX:
Global Leaders in Sustainable Ground Screws & Screw Pile Foundations. As one of the largest international stockists and suppliers of ground screws, screw pile foundations and installation equipment, RADIX provides fast, low-impact, and cost-effective alternatives to concrete. Our engineered systems are built for performance, designed for sustainability, and trusted across the globe.
If you’re looking to be part of a forward-thinking, values-driven company, this could be your next career move.
What We Offer:
* A friendly, collaborative work culture at our Dundee HQ.
* Real opportunities for progression into senior sales or management roles.
* Training and mentoring to build your knowledge of products and sales processes.
* A supportive and growing business environment.
* Competitive salary, plus performance incentives and career development support.
* 29 days holiday (including public holidays), and Christmas shutdown.
* Pension scheme.
* Team building days and more.
Opportunity to build a long-term career with RADIX – Career Path
This role is designed as a development position, with progression into:
* Trainee → Internal Sales / Account Executive → Account Manager → Senior Sales Roles
What We Expect:
* Working week, Monday to Thursday 08:00hrs-17:00hrs, Friday 08:00hrs-13:00hrs. You may on occasion have to work longer to meet deadlines.
* Works with and helps others to achieve common standards by leading and being a team player.
* Focuses energy to make things happen with positive results.
Why Join RADIX:
* Close-knit family business where every team member matters and contribution is truly valued.
* Be part of a growing, forward-thinking company in the construction sector.
* Learn a specialist product with strong market demand.
* Work with experienced professionals and industry experts.
* Play a key role in delivering solutions to real-world projects.
Apply now to start your career with RADIX.
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