Knowledge and Specific Job Skills Summary
Previous experience working within an account’s office is essential, ideally with working knowledge of the credit control function. Applicants will have excellent communication skills, both written and verbal, with the ability to effectively prioritise and manage multiple tasks for colleagues and customers alike, at any given time. You will be service driven, and solution-focused, with the confidence to use your initiative. The role requires both agility and decisiveness, ensuring you can adapt quickly within a fast paced, ever-changing industry. You will be able to demonstrate positivity and a commitment to excellence in your work and to the success of Fluid Branding.
Key Accountabilities and Responsibilities
1. Effectively manage all incoming queries from colleagues and customers
2. Effectively communicate important information both internally and externally
3. Assisting the Credit Control Team Leader as required
4. Setting up new customer accounts and maintaining existing account details
5. Processing credit applications and credit checking
6. Allocating customer receipts using the company financial package - Netsuite
7. Ensuring customers pay on time
8. Dealing with ad-hoc queries from both internal and external customers as and when they arise
9. Helping with the month-end processes as appropriate
Person Specification/Core Competencies
10. Excellent communication skills both written and verbal
11. A polite and friendly manner
12. Ability to work effectively as part of a team
13. Able to prioritise and manage several tasks at once
14. Excellent computer skills
15. Knowledge and experience of Word and Excel
16. Confident on the phone speaking with colleagues and customers
17. Trustworthy and appreciates the need for confidentiality
18. Enjoys the challenge of working in an ever-changing environment and thrives on responsibility to make a positive impact
Benefits
19. Work for one of Europe’s fastest growing merchandise suppliers
20. Work in a friendly office with a hard-working team that loves what they do every day
21. Industry recognised education programme
22. Participate in employee rewards scheme
Roles Base
23. Cornwall Office - St Austell
24. Full Time 37.5 hrs per week (part time hrs considered)