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Client:
RLDatix
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e3940aed6c66
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.
We’re searching for a UK-based Risk Support Team Lead to join our UK&I Support Leadership Team, so that we can deliver exceptional customer service and drive continuous improvement across our Risk product support function. The Risk Support Team Lead will manage a high-performing support team and serve as a key point of escalation to ensure customer satisfaction and operational excellence.
How You’ll Spend Your Time
Lead a team of Support Agents to deliver outstanding customer service and meet SLAs
Mentor team members in order to foster professional development and high performance
Oversee daily support operations to ensure appropriate coverage and issue resolution
Coordinate cross-functional meetings and workshops in order to improve internal alignment and service delivery
Escalate technical issues and collaborate with Product and Professional Services teams to drive resolution and product improvements
What Kind of Things We’re Most Interested in You Having
Management experience in a client-facing support environment, preferably in software or healthcare technology
Proven success in leading teams to deliver measurable improvements in service quality
In-depth knowledge on how to troubleshoot complex software issues and communicate technical information clearly
Sincere interest in transforming healthcare and improving patient safety
A knack for working collaboratively within a fast-paced, mission-driven team environment
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.
RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [emailprotected] .
All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.
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