Are you confident working with systems and able to support a diverse range of customers and software providers? Do you enjoy working as part of a small team to solve problems and make improvements? Do you have experience, or a strong interest, in HR and Payroll systems and data? Are you keen to develop your skills in reporting, data analysis and system improvement work? If so, you may be interested in our Technical Delivery Officer vacancy within the HR Systems Team. About the role This is a split-grade role, and we welcome applications from candidates who are looking to build their experience in HR systems, database management and reporting. If you already have experience in these areas, the role offers excellent opportunities to further develop your skills by supporting the delivery of system improvements and projects as part of the Council's Corporate Systems Improvement (CSI) Programme. You will work closely with Senior Technical Delivery Officers and other colleagues across HR, Payroll, Finance and IT, supporting project implementation, system developments and process improvements that contribute to council-wide transformation. The team works flexibly, both from home and in the office, based at Hove Town Hall, just a short stroll from the seafront. If you would like an informal discussion before applying, please contact Elaine Violet, Senior Technical Delivery Officer, at elaine.violet@brighton-hove.gov.uk to arrange a convenient time. Role fixed term for 12 months Interviews scheduled to take place 16th / 17th June. Job Introduction The HR Systems Team is a small, specialist group of problem-solvers and report writers responsible for the day-to-day operation of the Council's HR and Payroll system (iTrent). The team provides customer support for technical queries, investigates and resolves system issues, and liaises with the software supplier to support system maintenance and improvement. Alongside business-as-usual support, the team plays a key role in delivering change, including: Testing system upgrades and new releases Supporting system configuration and builds Improving business processes Participating in projects to deliver new system modules and integrations The team also delivers regular and ad-hoc reporting, supporting both operational needs and statutory requirements. We are currently delivering the Corporate Systems Improvement Programme, a multi-year programme focused on improving how the Council's core corporate systems, processes and data operate and support services. As part of this, you will gain exposure to system change initiatives, process redesign and digital transformation projects. A key upcoming project is the introduction of iTrent Data Mart, expanding our use of data and analytics. Experience or interest in Power BI, data modelling or data visualisation will therefore be beneficial as we enhance our reporting capability. Key responsibilities As Technical Delivery Officer, you will: Support first-line users of the HR, Payroll and Recruitment system (iTrent), including investigating issues, escalating cases to the software provider and monitoring fault resolution Support the team with user acceptance testing as part of regular system releases Develop and maintain reports for a wide range of purposes, including payroll vetting, statutory returns and ad-hoc customer requests Support Senior Technical Delivery Officers with system improvement projects and implementing process changes as part of the CSI programme Work with a wide range of stakeholders, including HR, Payroll, project teams and IT developers, to support system delivery and improvement About you You will be someone who: Has experience (or is developing experience) in the administration of an HR and Payroll database (iTrent experience is desirable but not essential) Has experience of, or an interest in, system testing, support and maintenance Has experience of reporting tools such as Excel, Business Objects, Power BI, or similar Is interested in supporting system improvements and digital transformation initiatives Understands the importance of information governance and good data handling Encouraging a diverse workforce Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans. Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk). Why work for us? As a council, we want to: • be connected • be confident • be innovative and creative • be diverse and inclusive • be healthy and psychologically safe For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development. How to apply Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you've submitted your application and at interview. As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process. AI advice for candidates We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application. We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert. All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants' responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words. Additional information Your starting salary will be pro rata if the above position is less than 37 hours or term-time only. We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.